Our Mission
At Resolution HR, we specialise in untangling complex people issues with professionalism, empathy, and legal know-how.
Whether you’re facing a sensitive grievance, need help managing underperformance, or are planning a complex restructure, we will guide you through with clarity and confidence.
No corporate jargon. No overcomplication. Just clear, honest advice.
Hello
I'm Michielle Smith FCIPD
A Surrey based HR consultant and CIPD Fellow with over 20 years’ experience across sectors like investment banking, media, retail, and distribution. I provide flexible, expert HR support to businesses of any size, with clarity, confidence, and a practical, no-nonsense approach.
How We Can Help
Disciplinary & Grievance Investigations
Disciplinary & Grievance Investigations
Disciplinary & Grievance Investigations
Independent, impartial, and compliant.
When a sensitive issue arises and you need an external investigator or support for your manager I will carry out a thorough, professional investigation, in line with your policies and UK employment law, and provide a clear outcome report with practical recommendations.
Ideal for: Independent support during employee disputes or complaints.
Restructure & Redundancy Support
Disciplinary & Grievance Investigations
Disciplinary & Grievance Investigations
Guidance from design to delivery.
If your organisation needs to change, I’ll help you shape the structure that’s right for your future. I work closely with your HR or leadership team to plan and deliver compliant and compassionate restructures, from strategy through to implementation.
Ideal for: Organisation design, redundancy processes and consultation planning.
Employee Relations Advice
Disciplinary & Grievance Investigations
Performance & Conduct Support
On-call expertise, without the in-house cost.
Need to talk something through? I offer flexible, ad hoc advice on employee relations and UK employment law — from managing sickness absence or underperformance to supporting internal HR teams with complex situations.
Ideal for: HR support on demand, without a retainer.
Performance & Conduct Support
Performance & Conduct Support
Performance & Conduct Support
Confident conversations that protect people and business.
When you’re dealing with underperformance, capability concerns, or inappropriate behaviour, I’ll help you take the right steps. From planning a conversation to formal action, I bring empathy and legal rigour to every case.
Ideal for: Supporting leaders through challenging conversations.
Managing Sensitive Situations
Performance & Conduct Support
Managing Sensitive Situations
Discrimination, bullying or harassment cases.
These issues require careful, confident handling. I offer discreet support to employers navigating high-risk situations, helping you do the right thing and stay legally protected.
Ideal for: Complex or high-stakes people issues where internal capacity or expertise is limited.